Voice of Consumer (Feedback Service)

Product for improving your products or services in order to increase consumers’ loyalty and prevent churn.
We work with:
- Our panel or your own contact base
We provide:
- Permanent measure of your customers’ feedback
OR
- Surveys on each transaction stage
We check:
- Measurement of customer satisfaction and recommendation level (CSAT & NPS) Key ‘pain’ points and unmet needs
You get:
- Opportunity to influence on your customers’ lifecycle;
- Increase customers’ loyalty and prevent churn;
- Fast and timely catch of key issues in order to work on them
All Gradus Products: