Voice of Consumer (Feedback Service)

Gradus HR Scan

Product for improving your products or services in order to increase consumers’ loyalty and prevent churn.

We work with:

  • Our panel or your own contact base.

We provide:

  • Permanent measurement of your customers’ feedback


  • Surveys at each transaction stage

We check:

  • Measurement of customer satisfaction and recommendation level (CSAT & NPS) Key ‘pain’ points and unmet needs.

You get:

  • Opportunity to influence your customers’ lifecycle;
  • Increase customers’ loyalty and prevent churn;
  • Fast and timely catch of key issues to work on them.