Voice of Consumer (Feedback Service)
Product for improving your products or services in order to increase consumers’ loyalty and prevent churn.
We work with:
- Our panel or your own contact base.
- Permanent measurement of your customers’ feedback
- Surveys at each transaction stage
- Measurement of customer satisfaction and recommendation level (CSAT & NPS) Key ‘pain’ points and unmet needs.
- Opportunity to influence your customers’ lifecycle;
- Increase customers’ loyalty and prevent churn;
- Fast and timely catch of key issues to work on them.
- HR Research
- Gradus AdSpot
- Gradus AdTracking
- Gradus of Insights & Innovations
- Gradus Brand Health
- Gradus of Consumer Behavior (U&A)
- Gradus Segmentation Study
- Gradus of Shopper
- Consumer Journey
- Voice of Consumer (Feedback Service)
- Gradus of User Experience
- Gradus of Media Consumption
- Brand Health Tracking